Professional Call Handling Services for Flat and Auto Glass Shops

Remote Estimating | Call Answering | Flat Glass | Auto Glass | 100% U.S. Based

Service Station is a live call answering service

Are you ready to scale your glass business? Service Station is the solution to growing your business without hiring and training new CSRs.

We are a 100% U.S.-based team specializing in flat and auto glass. Our team is trained to estimate showers, windows, table tops, auto glass, and more.

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How we help glass businesses

Increased Sales

Take the grind of cash sales off your plate. We’ll take your calls and turn them into profitable jobs with down payment. Our team specializes in sales for auto glass and flat glass.

Call Answering

Finally, you can get more done with fewer distractions. Focus on walk-in customers, ARs, glass ordering, account development, and more knowing your calls are being handled.

Scalability

Say goodbye to new-hire training when you want to grow. Our glass industry-trained team is ready for you and will flex up to meet your needs.

Technical Expertise

Our team is experienced in everything from chip repairs to complex shower enclosures. Do you only do auto glass or flat glass? Our team is trained to handle any call.

Local Feel

Our team is 100% US based. We are eager to learn the ins and outs of your operation and deliver customer service that feels like it’s coming from your shop.

Results

Monitor the number of leads, closing percentage, and won job totals in real-time with a personal dashboard.

We learn the details of your business

During our onboarding process, we learn all the particulars of your organization from your pricing structure to how you greet your customers who call in.

We use software to communicate

We partner with BidClips glass software to work with your team. With BidClips, our teams can easily see who is handling which request and all the details related to the job.

We act like your front desk

Using Service Station is just like adding another employee to your team (without the hiring and training part). We have a collaborative and fun culture that will make your team excited to work with us!

Don’t just take our word for it

Hear from some of our amazing customers who use Service Station to ease their workloads.

We have no restrictions on scaling now, because we can take however many calls we need, and those calls are being converted to deals.

DJ SorensenGlass Shop Owner

Our customers feel like they are speaking with someone from our shop every time the phone is answered.

Meagan and David NashGlass Shop Owners

These guys have taken what was a hectic high-stress work area into a relaxed, focused, manageable process.

David Herrli Glass Shop Owner

It’s a way of doing business that answers a lot of things in the market today, including a shortage of labor.

Mike GaiGlass Shop Owner, Seattle, WA

…it allows us to concentrate on jobs and not on the quoting.

Matthew CooneyHouse of Glass

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Why our team rocks

The Service Station Culture

We recognize that in 2023, customers place a high value on having a positive experience with the company they choose. That’s why our priority is creating a culture that is positive, professional, fun, and easy to work with.

The Hiring Process

Our team goes through an extensive hiring process to ensure you’re getting exactly what your business needs. We guarantee you won’t find a better crew to work with than the Service Station team.

100% U.S. Based

Service Station is split into various groups to better take care of specific regions. Every glass shop that works with us can be rest-assured they will have a consistent crew of the same individuals answering calls on their behalf.

Meet the team

Frequently Asked Questions

Can I track the productivity of the Service Station team?

Of course! We provide all our shops with the same dashboard we use to manage our team. It has many KPIs.

I already have a loyal customer base who knows my team. How do I know they’ll have a consistent customer experience?

All our team members are US based and well trained on customer experience. We even have long-time customers call in and specifically ask for our team instead of the shop! For account work, we will discuss during on-boarding how you would like us to handle it.

How does your team provide estimates?

We use pictures, videos, and customer measurements to gather information and produce an accurate quote for the customer. We use your pricing and will go over all the details in your on-boarding.

Does your team work with customers to design showers?

Yes! We have an amazing shower design team who can walk customers through all the options available through your shop and produce a detailed rendering of the shower of your customers’ dreams!

How does communication between my shop and Service Station work?

We use the communication center within BidClips to communicate with shops on specific jobs. We just Slack or Glip to communicate more broadly with your shop. Of course you can always call your team lead with any pressing matters.

How do you ensure your team knows what they’re talking about?

All Service Station employees are well versed in both customer service and the glass industry. They know how to price jobs and talk about each service in a clear and customer friendly manner. Once you sign up we go through a detailed on-boarding process where we get to learn the specifics of you and your business.

How does your team know our pricing?

We will work with you during on-boarding to understand your pricing and duplicate it in our system. Shops will often use our expertise as an opportunity to revisit their pricing and learn about what we see working in the industry.

How do you make sure schedules line up properly for installs?

We can give your customers a rough idea on timeframe based on the lead times you provide to us by service, and any daily availability updates you provide our team. Unless same day service is requested by the customer and approved by the shop, we tell customers they will be contacted by the shop within 24 hours of closing a job.

Let’s get started

Find a time to meet with our team below!