If you own a glass shop, you know that customers may have urgent needs outside of regular business hours. This is where a call answering service comes in. By using a call answering service, you have the option to expand your business hours without incurring the cost of hiring additional employees. You can handle new clients, schedule meetings and take care of outbound calls all before your business day even begins.
Here are a few of the ways the right call answering service can help you.
Helps you get a handle on budget
When it comes to managing your budget, labor costs are always a significant expense. Salaries, benefits and training can quickly add up, making it challenging to control your expenses. Hiring an in-house receptionist can be a costly investment, especially for start-ups or small businesses. Partnering with a reliable answering service removes the need for an in-house receptionist while still providing excellent customer service. Your calls will be answered by experienced professionals who share your commitment to quality.
Consistency for your customers
Customers expect reliability and consistency when it comes to customer service. With a call answering service, you can ensure that your customers always receive high-quality service. Your call-answering team will follow your established procedures and adapt to changes as needed. This allows you to focus on what you do best, while also keeping your customers satisfied.
Plus, when you work with a glass specific call answering team like Service Station, you also know your customers will be talking to professionals who can answer their questions with confidence.
Personalized service for your customers
When it comes to customer service, automated solutions simply can’t match the depth of human interaction. Automated customer service options may lead customers to become frustrated and seek out competitors instead. Building customer relationships starts with accessibility and excellent customer service. By partnering with a call answering service, you can ensure that your customers receive the human interaction they desire.
Be sure to look for an answering service that prioritizes answering the phone quickly; you don’t want your customers waiting on the line too long or they’ll move on to the next glass shop. A great answering team will pick up the phone quickly, and follow up with quotes and service to make sure your customers get taken care of in an efficient manner.
A call answering team or service could work for you
A call answering service is a wise investment for any glass shop. By providing reliable service that’s available to customers 24/7, you’ll stand out from the competition and attract more clients. At Service Station, we provide you with a team of glass industry professionals who are great at selling jobs and connecting with customers. Contact us today and start enjoying the benefits that Service Station can provide you.
