Constant inquiries are a double-edged sword for a glass business.
On the one hand, lots of calls are great news – you have an influx of new business! On the other hand, it can leave you feeling rushed and disorganized as you struggle to balance the demands of calls with your work.
A brilliant alternative to this is to hire a call answering service for your business. This guide outlines five compelling reasons this service can help transform your work.
You’ll discover that this service is more than a simple convenience. Outsourcing to a specialist service provider could help you financially and build a stronger relationship with your customers. Read on to learn more.
1. Streamlined Customer Service
Operating a glass business means balancing your expertise with excellent customer service. Your ability to keep customers happy will bring you positive reviews and referrals.
That is where a call answering service can help.
You’ll never leave customers waiting on the phone by using a remote phone answering service.
Your clients have busy lives. So when they make a phone call, they expect a quick response. If no one answers the phone, it can leave them feeling like they aren’t important to you.
If you opt for a call-handling service, ensure you use skilled operators. Your customers will get a better experience with helpful and informative answers.
Our specialists can handle all inquiries about your business, including repair work and project updates. So they can address any concern and keep your customer happy without passing the call on to another department.
This approach builds trust with your customer. They’ll view you as a professional and reliable business. They are likelier to return as repeat customers and recommend you to their friends.
2. Easier Scheduling
You’ll face a busy schedule managing repairs, installations, and deliveries. Yet, to operate your business effectively, you need a streamlined process.
You need an easy system to handle new bookings, estimates, or customer queries. A call answering service can help with that.
A call-answering service will come with scheduling software. This software will help manage bookings, deliveries, and customer inquiries. It takes the responsibility away from your team.
It keeps you organized but without the admin overhead. And it means you won’t miss out on new revenue opportunities because you’re unsure about availability.
Customers will notice that they are dealing with an organized business too. It all helps to position yourself as a trusted business.
This scheduling feature is also helpful with the supply side of your business, like deliveries. It will help you track times and dates for when you expect a delivery on-site.
It all helps you to run a smoother and more efficient operation.
3. Emergency Support
Some of your customers will have glass emergencies. So an immediate response is essential. A missed call during an emergency may force a potential customer to look elsewhere.
A call answering service will help you promptly handle emergencies. A trained team can take a call about a broken windshield or cracked glass window. Customers will feel reassured that they have reached a company that can help.
Plus, the knowledge of an experienced call-handling team means they’ll get immediate advice.
For example, a customer might ask how to make a glass crack safe until someone is there to repair it. By providing advice, it demonstrates your commitment to safety.
A call-handling service will also be the first line of support and can categorize requests you should treat as an emergency. It will help you prioritize your workload.
They can immediately notify your repair team of the most critical issues. That could help set you apart from competitors and grow your business.
4. Reduced Overheads
You’ll have various significant expenses to pay for your business. Can you afford the cost of a call answering service too? The answer is yes because it will help you save money and reduce overheads in other business areas.
One of the main cost benefits of a call answering service is that you don’t need to hire someone in-house to take on that role.
Anytime you take on permanent staff, you have extra costs to consider, like desk space, benefits, and training.
A call-answering service provides you with a standard pricing model that you can manage and scale to the demands of your business. You aren’t paying for more than you need.
Plus, you get professional and trained experts if you opt for a service like ours. So you won’t have to spend weeks contacting someone up to speed with how your business operates.
You can invest those savings to help grow your business, like marketing campaigns.
5. More Productive Operations
Every moment matters in your business. To stay competitive, you need to be highly productive.
Call handling is a peripheral task. It detracts from the parts of your business that make money and helps you to expand. It’s not only the time it takes to answer a call but the follow-up tasks afterward.
Freeing up that time will give you more focus, enabling you to create a highly productive enterprise.
It means fewer interruptions, too. For your team members who work best with minimal distractions, that’s a huge bonus.
It reduces instances of context switching, which some experts believe can damage productivity. It could also help improve the quality of your finished work when staff members can concentrate without distraction.
Productive teams and high-quality work means you’ll get satisfied customers. They’ll appreciate a fast turnaround and excellent quality finish.
Plus, you’ll make higher profits when you can do jobs faster. Thus, it offers numerous financial and reputational advantages.
Call Management for Your Glass Business
Integrating a call answering service into your glass business offers many benefits. It will help customers see you in the best light: as a professional, organized, and helpful service.
Plus, it will help you save money in the long run, and. give you time to focus on growing your business instead.
If you’re ready to take the next step, contact our team at Service Station. We’ll explain how our specialists can handle any call – however complex – and how we can support your growing business.