In the age of social media and emailing, it’s still important to have a phone answering service in your business. Hiring a call-handling service saves you time, but it also helps boost your reputation among glass contractors. Research shows that 90% of people prefer speaking to a customer service agent.
It can be damaging to your brand if a client calls and needs to wait longer than an hour to speak with an agent. This can impact the growth of your business and make it hard to create a strong client generation.
The most important thing is that you hire an estimating service that specializes in glass shop call answering training. This is crucial as you need a team with the knowledge and understanding of customers’ concerns.
Why Glass Contractors Need Call Answering Services
If you think that you don’t have time to answer requests or respond to inquiries, then you’re not alone. One of the main reasons for delays in customer responses is that business owners don’t have sufficient time. When you’re running a company, there are always a thousand things to do in one day.
So, hiring a phone answering service for glass contractors can free up your schedule and keep your clients happy.
Save Time for Other Tasks
Time is money in the business world, so you need to be careful about how you spend your days in the office. Dedicating two hours every morning to checking answering machines and picking up the phone can be tiring. Plus, this activity takes time away from meetings, creating marketing plans, and assessing inventories.
When you hire a professional team, you can hand over the responsibilities of experienced employees. Instead of missing calls and losing out on opportunities to take on new clients, a call-handling service can ensure that there are no delays or long waiting hours.
Then, you can spend this time brainstorming new ideas for your company and building a solid relationship with your clients.
Build a Better Reputation
Talking with customers is important for creating a foundation of trust and predictability. Customers expect quick replies to questions about materials and estimates. If they don’t receive a response quickly, they will look for a service from your competitor, and that can ruin your brand image.
First impressions are essential for growing a long-lasting business that stands the test of time. You can have the best website and services, but if a customer can’t get through to a live agent, they won’t feel comfortable using your company. Sometimes, customers want specific details about a service, so they need to talk with an employee.
For example, if a customer wants a large project with several glass fittings and wants to double-check your expertise, they like to hear from a live agent. So, an answering service can confirm your credentials and ease a customer’s mind.
After a customer is happy with the response, they will be motivated to spread the word about your company. This can save you money investing in marketing campaigns as your customers build your reputation for you!
Customized Call Experience
Several options are available for hiring a call answering team, but not all are high-quality. Depending on the size of your business, you want your callers to feel valued and appreciated for contacting your business. This means that your answering service must be customized and personal.
If you work with a professional team, you’ll be asked to give details about your business that allows the service to tailor each message on behalf of your company. Similar to writing blog posts or posting on social media, you need your brand to appear coherent to the public.
Everything from the tone of the message to the color of your logo sets the tone for your business. Your answering service acts as a front desk, so it feels like people are greeted in person, even if they are talking on the phone. Before signing up for one of these services, you can provide information for personal greetings and friendly language.
Once the team knows how to talk with customers, you can sit back and relax, knowing that your customer service is high quality.
More Than Just an Answering Service
People who work for answering services are essential components to scaling your business and connecting with your community. Ideally, you want a local team in your area as they can give advice and recommendations to the customer. Glass shops based in various locations can work with the same team.
In other words, you can use the same team for each glass shop if you have multiple locations. This makes it easier for you to manage customer requests and organize customer service in each area. Your clients also benefit from the local team as they can ask about the region’s surrounding areas and delivery times.
Professional services have access to software that can increase productivity in your business. Management software such as BidClips is great for seeing the different calls and keeping track of information. So, working with a team that uses this software for glass contractors is a good idea.
Reviews always tell you the truth about a company, which is why you should always check the online review section when hiring a call service. You can see our excellent reviews on the website and check out the services available for your glass business.
Answering Calls With Care and Empathy
When someone picks up the phone, it’s important to remember that they could be looking for an estimate or chasing up on a project. So, you need to be clear and empathetic to the caller and their concerns. Glass contractors can benefit from the speed and reliability of working with an answering service to boost their reputation.
But controlling and managing your company’s different aspects is also important. Investing in good quality customer service is not something you’ll regret. It saves time and money. You won’t be left with endless complaints if you hire our team for your calling service.
Reach out here to discuss the next steps in signing up for our answering service.
