It is hard to overestimate the value of reliable customer service. In fact, about 90% of Americans say that they consider customer service when deciding whether or not to do business with the company.
Commercial glass companies often get to see how important customer service is firsthand. How many times have you lost a potential customer because they decided to go with a competitor while they were waiting for you to get back to them?
This is one of the big reasons that so many commercial glass companies are getting interested in tools like live call answering. But what exactly is live call answering, and why is it so beneficial for commercial glass companies?
Read on to learn all about the most vital things to understand about the power of using live call answering for commercial glass companies!
The Value of a Reliable Call Handling Service
Sometimes, business success is built on the simplest things. Many companies have realized how valuable it is to have someone constantly available to answer the phone as soon as it rings. As valuable as this can be, not every company can afford the costs that come with it.
That means that they often end up relying on an answering machine to receive calls from potential customers. However, making sure that a live person answers your phone is a much better way to start off on a good foot with a future customer. If you rely on less effective ways of receiving incoming calls, you may struggle to grow your customer base as fast as you would like.
So how can a live answer service help?
How Does an Answer Service for Glass Shops Work?
The basic idea of a live call answering service is that it answers the phone for businesses that do not want to hire an extra employee to do it. After all, many people who answer phones for glass companies find themselves waiting for long minutes or hours between calls. That means that a single person could potentially answer the phone for multiple companies.
Live call answering services employ people to answer phones for a variety of businesses. That helps them develop the best customer service skills possible. They use teams of people to answer phones so that there will always be someone available to answer your calls even while other team members are busy with other calls.
The end result is that calls that come into your number will first go to your live answering service. At that point, they will handle things based on your own preferences.
They might route the call over to you or a salesperson you designate. In other cases, they might take a message or provide the caller with the information you provide.
That provides a much more positive experience for your future customers than running into an answering machine. So what is it about this live call answering system that is so helpful for glass companies?
Live Call Answering Satisfies Customers
The clearest benefit of using live call answering services is that they improve customer satisfaction. Customers often feel frustrated when they find a great glass company only to find it impossible to reach anyone at it.
Most customers who call a business won’t even bother to leave a message if they reach an answering machine instead. Even if they do, they may be less inclined to work with a company that takes a while to get back to them.
Keep in mind that this applies both to your future customers as well as your current ones. Making sure that your current customers can always reach you when they need to is vital if you want to make sure that they remain repeat customers.
Working with live answering call companies also means enjoying the extra customer service expertise their teams develop. Because they work with such a wide variety of customers, they are almost always prepared for even the most challenging call you might receive.
Boost Your Brand With a Call Answering Service
Investing in live call answering services is also a powerful way to enhance your brand. Providing reliable customer service will cause people to perceive your company as organized and ready to help them.
That also increases the chance that they will mention your company if they hear about anyone else looking for glass products. Investing in your customer service might let you enjoy more word-of-mouth advertising.
Collect Data With a Remote Phone Answering Service
These days, using customer data is a powerful way to provide better goods and services to customers. However, it can be complicated to set up systems to collect data. The good news is that live call answering services can do this for you.
They can collect whatever information you consider to be most essential from people who call. Then, you can use that data to make sure that your business practices are contributing to future growth.
Stand Out From Competitors With Robots
It is becoming more common for commercial glass companies to rely on AI systems to answer the phone. As impressive as these systems are, nobody prefers them to speaking with a real person. The more your competitors rely on robots, the better you will look for providing a human voice on your side of the phone.
That is another way that live call answering can benefit your brand. Your customers may perceive you as one of the rare companies that still invests in human connection. For some of them, that can be a vital concern when they are choosing a glass company.
Enjoy the Benefits of Live Call Answering for Commercial Glass Companies
In the world of commercial glass, providing excellent customer service and fast turnaround times is often of the greatest importance. We hope you can now appreciate how live call answering for commercial glass companies can be such a value add. Improving customer satisfaction might be the perfect way for you to take your business success to the next level.
To learn more about how you can enjoy the benefits of live call answering for your glass business, contact us at Service Station at any time!
